Role: Project Manager with Hypercare Agent (Telecom) exp.

Location: Plano, TX - Onsite

Must have:

Hypercare Agent (Telecom) exp.

JD:

• Support post-deployment activities during the decommissioning phase.

• Ensure smooth transition, resolve issues promptly, and provide hypercare support to stakeholders.

• Monitor and manage hypercare activities post-decommission.

• Act as the first point of contact for issue resolution during transition.

• Coordinate with technical teams to troubleshoot and resolve problems.

• Maintain documentation of issues and resolutions for future reference.

• Communicate status updates to stakeholders regularly.

• Experience in hypercare or post-implementation support roles.

• Strong problem-solving and coordination skills.

• Excellent communication and stakeholder management abilities.

• Familiarity with telecom or IT systems preferred.